ARUVA REFUND POLICY

Welcome to ARUVA (www.aruva.in). This Refund Policy outlines the terms and conditions under which refunds may be issued for services provided through our platform. By using ARUVA's services, you agree to comply with this Refund Policy.

1. GENERAL PRINCIPLES

• No Automatic Refunds: Payments made on ARUVA are generally non-refundable unless explicitly stated otherwise or required by applicable law.
• Service-Based Refunds: Refund eligibility depends on service type, timing of cancellation, and circumstances of each case.
• Discretionary Authority: ARUVA reserves the right to review refund requests on a case-by-case basis.

Certain sections of this Refund Policy apply only to specific services offered by ARUVA. Where a particular service is not availed by the user, the corresponding refund terms shall not be applicable.

2. REFUND CATEGORIES

2.1 Equipment Lease / Subscription Refunds

• Security Deposit: Refundable upon termination of the lease, subject to deductions for unpaid dues, damages beyond normal wear and tear, contract breaches, or cleaning/restoration costs.
• Refunds are processed within 15 business days after inspection.
• Lease Rent: Lease payments are non-refundable once the service period has commenced. Pro-rata refunds may be considered for advance payments covering future periods after lock-in, subject to notice and applicable fees.

2.2 Artist Services Refunds

• Cancellation by Client:
  • More than 7 days before event: Full refund minus administrative fee (10% or ₹500, whichever is higher)
  • 3–7 days before event: 50% refund
  • Less than 3 days before event: No refund
• Cancellation by Artist: Full refund to Client. Artist may face penalties as per platform policy.
• Non-Performance: If Artist fails to perform without valid reason or delays beyond 2 hours resulting in cancellation, full refund applies.

2.3 Platform / Subscription Fees

• Monthly subscriptions are non-refundable for partial months.
• Annual subscriptions may be eligible for pro-rata refund if cancelled within 30 days, minus processing charges.
• One-time setup or onboarding fees are non-refundable.

3. NON-REFUNDABLE ITEMS

• Platform or administrative fees
• Payment gateway or transaction charges
• Customized or configured services/equipment
• Services already rendered or partially used
• Digital/downloadable content
• Bank or transfer charges

4. REFUND PROCESS

4.1 How to Request a Refund

1. Email your request to [email protected]
2. Include transaction ID, reason, and supporting documents
3. Requests must be submitted within 7 days of service/event date

4.2 Review & Approval

• Requests reviewed within 7–10 business days
• Decision communicated via email

4.3 Refund Timelines

5. FORCE MAJEURE

In case of cancellations due to events beyond reasonable control (natural disasters, government restrictions, emergencies), ARUVA may offer rescheduling, credit notes, or partial refunds at its discretion.

6. DISPUTES & CHARGEBACKS

• Users agree not to initiate chargebacks without contacting ARUVA first
• Fraudulent refund claims may result in account suspension

7. TAX IMPLICATIONS

• GST/TDS already paid to authorities cannot be refunded
• Adjusted invoices issued where applicable

8. CONTACT DETAILS

9. GOVERNING LAW

This Refund Policy shall be governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of courts in Delhi.

Note: This policy forms an integral part of ARUVA's Terms & Conditions. In case of conflict, the specific service agreement shall prevail.